What if I can't upload my handwriting image?

If you are having trouble uploading your image, or if you don't have your image yet, you can complete your order without the image and then just email it to us at customerservice@heartonyourwrist.com. We will match your image with your order then.

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How do I get the fingerprint to you from someone who has passed away?

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I’m ordering several items, and I want to use the same handwriting on each. Do I need to upload the handwriting image for each product?
All the handwriting I want on my piece is in one image. Do I need to upload it twice — once for the front, and once for the back?
Do you save my images and order information for reorders? What if I can’t find the original handwriting, fingerprint, footprint or handprints I used last time?

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