Ordering

• How do I order?

  Most people order on the website, but if you need help, just contact us! We can enter the order over the phone if you prefer.

• How do I pay for my order?

  We accept all major credit/debit cards. We also offer Google Pay, Amazon Pay, and Apple Pay.

• Will I receive an order confirmation?

  We send an order confirmation to the email address you entered in your order shortly after the order is placed. If you don't see the confirmation email within a few minutes, check your junk/spam folder to make sure it's not there. If you see anything you need to change on the order confirmation...

• Can I return my jewelry if I'm not happy? What's your return policy?

  We offer a 30-day money-back guarantee on everything, even our personalized jewelry. You can see more about our satisfaction guarantee here.  In the unlikely event you are not thrilled with your jewelry when it arrives, we will take care of you. We will try to find something else for you that yo...

• Can I order if I don't have my handwriting/fingerprint/handprint/artwork images yet?

  No problem! If you want to order but don't have your images ready yet, go ahead and place your order and then send your images when you have them. We will hold your order until we receive your images. Please email them to customerservice@heartonyourwrist.com.

• Do you save my images and order information for reorders? What if I can’t find the original handwriting, fingerprint, footprint or handprints I used last time?

  Yes, we archive your handwriting images (and prints images) so if you ever need to order again, you don't need to find & re-upload your images.

• I want to order again, but I can’t find the original handwriting, fingerprint, footprint or handprints I used last time! Do you still have them?

  Yes! We archive past images, so we can use them. Just let us know in the order notes that we’ve used the handwriting in a previous order. If you know your past order number, that’s helpful, but not required.

• Can I add a gift note to my purchase?

  Yes, please add your gift note to the special instructions box of your order. We will print your note on a gift card, and include it in the box. No receipt is included in the box.

• Can you make the necklaces and bracelets longer or shorter than listed on your site?

  Yes! We custom make them, so just let us know what length you need in the special instructions of your order, and we can do it. We want to make sure you get something that's perfect for you.

• Do you guarantee your jewelry?

  Yes, we have a satisfaction guarantee on all our jewelry, even personalized items. If you are unhappy with your jewelry for any reason, please contact us and we will work with you to make you happy. Your happiness is most important to us!

• Do you include a receipt or gift information if I am sending a gift?

  We do not include a receipt in your package. All orders come in a beautiful gift box - if your billing and shipping addresses are different, we will include a gift card in the box saying the gift is from the billing name. If you'd prefer to add a gift note to your recipient, please let us know in...

• Do you provide a mock-up of the jewelry for me to review?

  You may request this when you order. By default, we won't provide a mock-up of how your handwriting will look on your jewelry. If you'd like to see how your handwriting will be laid out please request a mock-up in the special instructions of your order. After we extract your handwriting or prints...

• What is your turnaround time?

  You can see our turnaround times here on our shipping page. We have quicker turnaround times during holidays like Mother's Day and Christmas so please check our shipping page for the most current shipping times. International shipping options can be found here. If you are not sure what shipping...

• Can I buy just a chain?

  Yes, you can see all our chains here: https://www.heartonyourwrist.com/chains-cords/ You can also order just a key ring, bracelet chain or bangle here as well.

• Can I change the charms and number of charms on a piece? Can I add extra charms or stones?

  Yes. Just contact us and we can help you get just what you want.

• Can I customize the "You have made a difference necklace?"

  Yes, if you would like the words changed that circle the sun, please let us know in the special instructions what you would like the words to say. if you want a different symbol in the center, we can do that too. Just let us know in the special instructions.

• Can I get 2 fingerprints on one piece of jewelry? Can I get one on each side?

  Yes, most of our pieces have an option to add handwriting or another print on the back of the charm when you order.

• Can I get a bracelet with a shorter chain than is listed?

  Yes. When you order, just let us know in the special instructions that you want the chain length shortened and to what length. 

• Can i get a silver jewelry piece made in gold instead?

  Many of our silver pieces also come in gold (gold-filled, to be precise.) If the piece you want doesn't have a gold version, please contact us and we'll see if we can make a gold version for you.

• Can I replace the fingerprint, handwriting or footprint/handprint on a piece of jewelry with a stamped message?

  Yes, you can put a stamped message on a piece of fingerprint jewelry, handwriting jewelry, or footprint/handprint jewelry.

• Can I replace the fingerprint on a piece of fingerprint jewelry with handwriting?

  Yes, we can replace the fingerprint with handwriting on any fingerprint products. We can also put a stamped message on them.

• Can I replace the handwriting on a piece of handwriting jewelry with a fingerprint?

  Yes, we can replace the handwriting with a fingerprint on handwriting products. We can also put a stamped message on them, if you prefer. 

• Can I still get my order by Christmas?

  Yes! For delivery before Christmas, order by 12/16 for free delivery, and by 12/22 for rush orders.

• Do you carry chains in 30"?

  We have one chain that comes in 30" which is our sterling silver ball chain. This is not an option on most of our necklaces but you can add it to your cart separately and we will include it on your necklace. When you are ordering a necklace, select to remove the chain then add the 30" ball chain ...

• How are your items gift packaged?

  Your personalized items are gift packaged in a beautiful white gift box, and then sent in a small white box via USPS or FedEx, depending on which shipping option you choose. There is a blank gift card included, or we can fill out the gift card for you if it is going directly to your recipient. Ju...

• How soon will I receive my order?

  You can see our current ordering lead times on our Shipping Information page. We create our jewelry here in our California studio, so we can ship very quickly.

• If I purchase two items, can I have one shipped to another state with free shipping, also?

  Yes, you can opt to ship different items to different locations during checkout, and both items will still get free shipping.

• I like a footprint handprint key ring/necklace/bracelet. Can I get a fingerprint or handwriting on it instead of the footprint?

  Yes, we can do a fingerprint or handwriting on any of the hand print, footprint products. When ordering, you can upload the fingerprint/handwriting instead of the footprint/handprint, and leave a note that you want us to use the fingerprint/handwriting instead.

• Instead of a name, can you put the coordinates of a special location? Or a word in a different language?

  Yes we we can put anything you want on your charm so just let us know what you'd like on your charm. This goes for different languages as well.

• I want a bracelet that has a curved disc. Can I get it flat, instead?

  Yes. When you order please just let us know in the special instructions that you would like no curving of the charm.

• What if I need to change my order?

  Please contact us as soon as possible. We work hard to create and ship orders as fast as we can, especially around holidays.

• What is the best way to find my coordinates?

  This website will show you the coordinates of any location in different formats: https://www.gps-coordinates.net/ But let us know if you need help!

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal, Apple Pay, Google Pay and Amazon Pay.