Shipping & Tracking Orders

• Can I update my shipping address after I place an order?

  No problem. Just contact us and we'll update the address!

• Do you ship internationally?

  Yes, we do! You can see international shipping options here: https://www.heartonyourwrist.com/shipping-information-international/

• How will I know when my order ships?

  We will send you an email notification when your order ships.

• My package hasn't arrived but the Post Office says it was delivered

  If the post office indicates that your package was delivered but you have not received it, here are a few steps you can take. Look Around & Check Neighbors (Most common): This is, by far, the most common reason. It usually means the package was delivered to the wrong address - e.g., a next d...

• Tracking my package and what USPS statuses mean

  To track your package, you can copy and paste your tracking number to https://www.usps.com/, where you can see your package's status and sign up for tracking texts or emails. Usually, your package is scanned successfully at USPS and you will see detailed tracking of your package along its route,...